Refund policy

At Gamoraq, we want you to be satisfied with your purchase. We offer a 30-day return period, beginning on the date your order is delivered.

Return Eligibility

To qualify for a return:

  • The return request must be submitted within 30 days of delivery.

  • The product must be unused, unassembled, and in its original condition.

  • The product must include its original packaging, accessories, manuals, parts, and proof of purchase.

  • The product must not show signs of installation, assembly, use, damage, or modification.

Please do not return a product without contacting us first. Unauthorized returns may not be accepted.

Starting a Return

To request a return, email support@gamoraq.shop with:

  • Your full name

  • Order number

  • Product name

  • Reason for the return

  • Photographs of the product and packaging, when applicable

If your return is approved, we will provide return instructions and the correct return address.

Do not send returns to our business address unless our support team specifically instructs you to do so.

Large and Heavy Products

Sheds, storage buildings, outdoor structures, and other oversized products may require freight return arrangements. These products must be disassembled, securely repackaged, and prepared for collection according to the carrier’s requirements.

Return Shipping Costs

If the return is due to a change of mind, an incorrect selection, or another reason unrelated to an error by Gamoraq, the customer is responsible for return shipping costs.

If you receive an incorrect, damaged, defective, or incomplete product, contact us promptly. After verification, Gamoraq will arrange an appropriate solution at no additional cost to you.

Damaged or Incorrect Orders

Inspect your order immediately after delivery. If it arrives damaged, defective, incomplete, or incorrect, contact us within 48 hours when reasonably possible.

Please retain the product, packaging, shipping labels, and all included parts while we review your claim. Photographs may be required.

Non-Returnable Items

The following products cannot normally be returned:

  • Used, installed, assembled, altered, or damaged products

  • Products missing original parts, packaging, or accessories

  • Clearance or final-sale products clearly identified as non-returnable

  • Gift cards

  • Personalized or specially ordered products

  • Items presenting hygiene or safety concerns after use

This restriction does not affect your rights regarding defective or incorrectly supplied products.

Exchanges

The fastest way to exchange an eligible product is to return it and place a new order after the return has been approved.

Refunds

We will inspect returned products after they are received. If approved, the refund will be issued to the original payment method.

Please allow up to 10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or card provider.

Original expedited shipping charges, if any, are not refundable unless the return resulted from our error.

Order Cancellations

Contact us immediately if you need to cancel an order. We cannot guarantee cancellation after an order has entered processing or has been shipped.

Contact Us

Gamoraq
10045 SW 163rd Place
Miami, Florida 33196
United States

Email: support@gamoraq.shop
Phone: +1 (928) 706-6042